NEOGEO X FAQ

During playback on the NEOGEO X handheld, there is sound but no image on the screen.
Did you turn off the NEOGEO X from the Station before removing it? Always turn off the NEOGEO X when connecting and disconnecting the Handheld from the Station. Firstly, please press “+” on the Brightness controllers to ensure that the screen is correctly lit. If there is still no image on screen, a soft re-set of the NEOGEO X may be necessary. To do this connect the NEOGEO X to the Station (in the standard way, with both the NEOGEO X and the Station switched off). Then turn on the Station and the NEOGEO X and please leave alone for 20 minutes for the soft re-set cycle to be completed. You will see NEOGEO X is charging when the light appears on the handheld when you open the Station. After 20 minutes your NEOGEO X should be ready to play!
So whats in the box?
Where can I buy the NEOGEO X Gold?

For USA, Canada, Mexico, and South America, You can order online from amazon.com, gamestop.com, bestbuy.com, target.com, walmart.com, bestsku.com, and ebgames.ca.


For EUROPE, RUSSIA, MIDDLE EAST, AFRICA and AUSTRALIA , please pre order from BLAZE Funstock HERE>
For sales enquiries, please contact sales@neogeox.com

For Japan, Amazon Japan


Resellers for USA, CANADA, MEXICO and SOUTH AMERICA Please contact: TOMMO INC. sales@tommo.com

Resellers for  EUROPE, RUSSIA, MIDDLE EAST, AFRICA and AUSTRALIA , please contact: jason.keller@neogeox.com.

Resellers for JAPAN and ASIA Please contact: neogeox@superufo.com
 
Why has the NEOGEO X been released so long after the release of the original NEOGEO AES system?
The NEO GEO X GOLD SYSTEM is a celebration of the 20th Anniversary of the launch of the NEOGEO AES
What is included with the NEOGEO X Gold System?
Included in the box:

NEOGEO X Handheld x1
NEOGEO X Station x1
NEOGEO X Arcade Stick x1
NEOGEO X Game Card - Ninja Masters x1
Power Supply x1
HDMI Cable x1
A/V Out Cable x1
Quick Start Guide x1
How Many Games are included and what are they?
20 Games are included, these are:

3 Count Bout
Art Of Fighting
Alpha Mission II
Baseball Stars II
Cyber Lip
Fatal Fury
Fatal Fury Special
The King Of Fighters '95
King Of The Monsters
Last Resort
League Bowling
Magician Lord
Metal Slug
Mutation Nation
Nam 1975
Puzzled
Real Bout - Fatal Fury Special
Samurai Shodown II
Super Sidekicks
World Heroes Perfect

Does the NEOGEO X Gold support original NEOGEO games cartridges?
No, there is no ability to load original AES cartridges on the Neo Geo X Gold System. The NEOGEO X Station can only house the NEOGEO X Handheld inside as a docking station.
Do I need a NEOGEO X Game Card / Cartridge?
No, the twenty games are already pre-loaded onto the NEOGEO X Handheld, but NEOGEO X Game Cards will be available with extra gaming content. More info about this will be announced at a later date.
Does the NEOGEO X use the NEOGEO AES Memory card system?
No, the NEOGEO X does not facilitate the use of the NEOGEO AES save facility. Two games on the NEOGEOX, Magician Lord and Baseball Stars II make reference to the "Memory Card" but this service is not functional.
 
How do I connect to my TV?
You can connect the NEOGEO X to your TV set via HDMI or A/V Out. For the true retro gaming experience we recommend using the AV cable provided.
Is the video output high definition via HDMI?
The NEOGEO X outputs a 480p signal to the TV via HDMI. A HDMI cable is also included.
Can I use my existing NEOGEO Controller?
No, but we have created a 1:1 all new NEOGEO X Arcade Stick. The experience is 100% the same.
Is the NEOGEO X Gold 2 Player?
Yes it is. Additional NEOGEO X Arcade Sticks will be sold separately.
How large is the screen on the NEOGEO X Handheld Console?
It is 4.3" diagonally measured.
How long do the batteries last on the NEOGEO X Handheld?
A minimum of 3-4 hours on a full charge.
Which languages are supported with the NEOGEO X?
English.
Does the NEOGEO X have built in memory?
Yes is does, but the main method of game storage are the NEOGEO X Game Cards
How long is the battery life of the NEOGEO X?
A fully charged battery should last for approximately 3-4 hrs continuous gameplay.
How do I charge the battery for the NEOGEO X?
The NEOGEO X must not be charged using a stand alone power supply or USB cable. ALWAYS connect the NEOGEO X to the Docking Station to charge it.
Can I use the NEOGEO X on Aeroplanes or in Hospitals?
Yes, within the set guidelines of the relevant Airline or Hospital.
Do I need a special set of headphones or can I use my own?
You can use your own headphones - any pair of headphones with a 3.5mm jack will work.
How does the NEOGEO X Handheld dock with the NEOGEO X Station?
The NEOGEO X physically slots inside the NEOGEO X Docking Station.
What type of memory does the NEOGEO X handheld expandable game card slot take?
It uses specially formatted NEOGEO X Game Cards. Please check this website for the latest game information.
What is the plan on allowing customers to play additional NEOGEO games beyond the 20 included?
Please check this website for the latest information. The plan is to release other games that will be exclusive to the NEOGEO X format.
Is the NEOGEO X Arcade Stick wireless?
No, it connects into the NEOGEO X Docking Station with a cable, just like the original
Since the NEOGEO X Docking Station is able to connect to an HDTV, will there be any way to change the display settings on how the game looks on the TV? (such as aspect ratio and HD resolution?)
On the NEOGEO X Handheld, you can change the aspect ratio of the screen between 16:9 and 4:3. The games are in their original format and resolution, not High Definition. On HDMI-compatible TV's, the TV's themselves will usually have the option to switch between 16:9 mode and 4:3 mode.
How do I charge my NEOGEO X without using the docking system (for example while I am travelling)?
We suggest you charge the NEOGEO X using a USB cable via a power supply, directly from a power outlet. The output of the Power Supply should be 1.5A only. Use of any other power supply output will void the warranty.
Can I use my laptop (or other electronic device) to charge my NeoGeo X?
NO. Do not charge the NEOGEO X via USB cable using a Laptop or other electronic device. This will void the warranty.
What is the best way to charge my NEOGEO X?
We still suggest the best way to charge the NEOGEO X via docking system. This is the best way to charge the handheld.
Will you be creating a separate power supply unit for the NEOGEO X that I can use when I am travelling?
Yes. We are in the process of arranging this. Please check out the website for the latest update on this.
Why does the NEOGEO X have a limited number of credits/continues
The NEOGEO X is a version of the AES (Advanced Entertainment System) by SNK. The AES was the original NEOGEO home system. The games for the NEOGEO AES came with limited credits and continues and therefore, so do the games on the NEOGEO X.
On the original AES System there was a Game Save feature. Why is there not a Game Save feature on the NEOGEO X?
We are currently finalising a Game Save Card for the NEOGEO X. Please watch this website for further announcements.

 

EPILEPSY WARNING Please read before using this video game or allowing your children to use it. Some people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching certain monitor images or playing certain video games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult your doctor prior to playing. We advise that parents should monitor the use of video games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, while playing a video game, IMMEDIATELY discontinue use and consult your doctor.

 

PRECAUTIONS TO TAKE DURING USE • Do not stand too close to the screen. Sit a good distance away from the monitor. • Avoid playing if you are tired or have not had much sleep. • Make sure that the room in which you are playing is well lit. • Rest for at least 10 to 15 minutes per hour while playing a video game.